Remote Access Help Desk

  • Customers initiate tickets through a portal

  • Avineon has a team to respond and manage tickets

  • Client notified when tickets are closed

Software Upgrades and Migration

  • Esri Software Patches

  • Esri and Database Software In-Place Upgrades (up to one per year)

  • Esri and Database Software License Management (as needed)

  • Database Performance Testing

Uptime Support

  • Disaster Recovery (response within four business hours)

  • ArcGIS Pro Management

  • Database Management

  • ArcGIS Server/Enterprise Management

  • ArcGIS Online Management

Administrative Support

  • End User Management

  • Database Management

  • ArcGIS Server/Enterprise and ArcGIS Online Support

  • Publishing Services

  • Out of the Box (OOB) web maps/apps

  • ArcGIS Server/Enterprise and ArcGIS Online Support