IT Service Management
Avineon's success as a leading provider of IT solutions lies in the ability of our employees to provide highly customized services to meet end-user requirements. Our staff closely follows the principles of ITIL v3, CMMI Maturity Level 3, and ISO 9001:2008 to consistently deliver services, products, and solutions of the highest possible quality. The qualities that characterize the IT Service Management (ITSM) services provided by Avineon include:
- Designing and updating ITSM services while adhering to the quality standards maintained by the client.
- Integrating the processes of data collection, metrics determination, and performance analysis.
- Intuitive automation of processes related to ITSM, thereby maintaining responsiveness of the solution towards inputs from end-users, consistency in quality of services, flawless reproduction of results, and accurate collection of metrics.
Avineon IT professionals have successfully applied this structured approach to ITSM in the following types of solutions:
Data Center Support
Avineon’s data center management solution offers seamless integration between key elements of the service, including service delivery, technological resources, quality processes, and performance feedback. This approach allows end-users to utilize the solution in a hassle free manner, without spending undue time learning technical details.
Service Desk Operations
ITIL-based service desks provide a comprehensive solution for our clients and address common issues including:
- Problems with operating desktop applications
- Troubleshooting technical issues with computers, networks, and smartphones
Avineon's approach to service level management fully supports service level agreements (SLA), providing continual identification and monitoring of any metric used in the solutions.
We know how advanced smartphone technologies can be used to increase employee efficiency in a wide range of operational environments. Avineon’s staff has both the knowledge and experience necessary for managing conventional cell phones and smartphones in an integrated IT environment.
Video Teleconferencing (VTC) Support
Avineon offers comprehensive VTC services to clients, including selection of proper equipment, purchase of equipment, installation of the equipment on-site, assurance of smooth operation, and maintenance services. Our staff members are highly experienced at working with DoD-quality cryptographic equipment, and can set up secure VTC conferences.